We at Palau Dive Adventures do our best to provide the highest level of service and safety to our divers. From the moment you inquire about your dream SCUBA vacation, to the moment you leave Palau, we are here for you. To help us plan and make your dive vacation the most enjoyable it can be, we need to make hotel reservations as soon as possible. We know plans can change and emergencies do arise, we have taken this into account with our payment and cancellation policy.
We highly recommend you take out trip insurance to cover any unforeseen changes in your itinerary. We work with M.H. Ross and Diveassure and highly recommend using one of them.
As soon as we receive your deposit, we will reserve your spot on our boat as well as hotel accommodations. Remember, our boat is limited to 8-10 divers, it is based on a first come, first serve basis. We require a 20% payment at the time of booking with full payment 45-60 days out.
Our secure payment gateway will make sure your payment is processed in the most secure way possible. We accept all credit cards and do not store any credit card information in house.
You can cancel 61 days or more prior to departure, and forfeit only your deposit. Cancellations less than 60 days, but greater than 30 days out, 50% of the total cost of the booking will be forfeited. Any cancellations less than 30 days no refunds.
Changing Your Dive Days
You can change your dive days with no change fees by sending us an email with at least 60 days notice. Less than 60 days notice, will be considered a cancellation and we will follow our Cancellation Policy. If we have space on an upcoming trip trip we will rebook you if possible for a fee of $95 per person.
Group Booking Policy 6 or More
A $500 non-refundable deposit will hold your spots on the boat and hotel rooms. Within 60 days of the hold we placed on the rooms and spots on our dive boat, we will need 50% of the total cost of the trip, which is refundable up to 90 days prior to the start of the trip, not including the initial $500 deposit. Any cancellations less than 90 days notice, all money received, minus the initial $500 deposit will be held for 365 days as a deposit for another trip. The $500 deposit will never be refunded or used as part of any future payment for a trip.
If you have any questions, please feel free to call or email us.